FAQ

What is the pricing of your service?


  • Sourcing Service: Smespal will quote a all-inclusive price for your inquiried product.




I am a foreigner, how can I find products from a Chinese language website?


You can refer to our tutorials:




Besides taobao and 1688, can you buy products for me from other shopping websites?


We can help you buy from any ecommerce websites as long as the following 3 conditions are met:

  • Seller and product are located in China;
  • You appoint Smespal to buy product on behalf of you;
  • Seller agrees to trade with Smespal;




I need to produce some products, can you help me?


Yes, please refer to Sourcing Service.




Do you require minimum order?


  • Non-customized product: No need minimum order.
  • Customized product: Usually it need minimum order.
Please learn definition of customized and non-customized product in Buyer Protection Policy.




What to do with stock out?


If the order has been paid, but it is actually out of stock. We will firstly look for it from other suppliers who can provide same product. If the product is confirmed no longer in stock, we will notify you in time. Regarding payments that have been made:

  • You can use the payment to cover the future order;
  • You can request a refund;




Chinese apparel size is different from my country, how can I do?


Please contact us, we will provide one on one service.




Will you check quality for me?


Yes. Smespal take quality inspection on your ordered product before it is officially shipped out from the warehouse. Please refer to Quality Assurance Policy.





Inspection

Will you take quality inspection for my order?


Yes, Smespal takes quality inspection on your ordered product before it is officially shipped out from the warehouse. Please refer to Quality Assurance Policy.




What if I am not satisified with the quality result, can I process refund?


Please refer to Buyer Protection Policy.





Payment

What payment method do you accept ?


Smespal accept: Visa, MasterCard, Maestro, Discover card and Diners Club card, American Express, Wire Transfer, Webmoney, Yandex.Money, Western Union, QIWI, DOKU, Mercado Pago, Boleto, bancontact, TEF, iDeal, Giropay, Sofort Banking, Carte Bancaire (Carte Blue), Przelewy24, SMS Payment in Russia (MTC, MegaFon, Beeline, TELE2), Cash Payment (Euroset, Syvaony, Russian Post), and AliExpress Pocket .